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Do You Still Trust Samsung Smartphones

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Recently there have been appalling incidents of Samsung smartphone all over the globe exploding or melting. Galaxy Note 7 has left deep scars. Not just financially, but the reputation of Samsung’s products has also been tarnished as a result of the incident. In a recent survey, over 30 percent of current Samsung users would never again buy a new smartphone from the brand.

 The science behind phone battery fires is actually pretty simple, and fairly well understood. Much like the infamous exploding hover-boards, phones use lithium ion battery packs for their power, and it just so happens that the liquid swimming around inside most lithium ion batteries is highly flammable.

If the battery short-circuits — say, by puncturing the incredibly thin sheet of plastic separating the positive and negative sides of the battery — the puncture point becomes the path of least resistance for electricity to flow.
It heats up the (flammable!) liquid electrolyte at that spot. And if the liquid heats up quickly enough, the battery can explode.

The debacle with the the company stopped all sales and shipments of the Note 7, worked with government agencies and cellular carriers around the world to provide refunds and exchanges for the phone, and apparently it still wasn’t enough. As of October 10, as many as five of the supposedly safe replacement Note 7 phones have caught fire as well, and Samsung is asking all users to shut down their phones. As of October 13, Samsung is officially recalling every single Note 7, including replacement units.

Who could have thought, at the introduction of the Galaxy Note 7, that this smartphone could result in such deep negative impact on Samsung. The Note 7 should have given the company a strong end-of-year sales boost to but instead, it looks as if it has triggered a negative trend in the long term. A toll was carried out, and a lot of people responded that they will be leaving the Android ecosystem to try out iPhone and other operating systems. While some said they would entirely abandon the brand.

We want to know what your opinion, whether you’ve lost trust in Samsung. Did the Galaxy Note 7 make your confidence in Samsung smartphones dwindle or is your trust in Samsung unwavering, not forgetting the way they reacted to best protect their users?

Would you buy a Samsung smartphone after the Note 7 incident? Feel free to drop your comments. Don’t forget to share on social medias.


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