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Mobility Solutions for Service Management

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Introduction

Harnessing the benefits of mobility to connect with your employees, partners and customers anytime, anywhere is a smart key for service chain optimization. In this white paper we discuss the application of mobility solutions for service management. We can maximize the productive use of resources, asset uptime and customer satisfaction with end to end enterprise service optimization, mobilized for every role.

Mobility solution for service management. Adding to the stress of simultaneously delivering results and embracing change is demand from employees, customers, and business partners for secure anytime, anywhere access to voice, video, data, and applications. These users all want to be connected, regardless of whether they are in the office, traveling on business, or working from home. And we can see mobility solutions as a way to enhance the customer experience and to deliver incremental revenue. Mobility solution for service management helps you enhance service, employee connectivity and provides you with:

• Field service scheduling

• Workforce management

• Customer interaction

• Location based services

• Stock management

Field service scheduling software

It provides intelligent appointment scheduling which ensures that your commitments to your customer can be supported by the service operations. It optimizes the schedule on the day of service to maintain most of the previously planned schedule. Manages unexpected events and suggests changes to the schedule to accommodate real-time situations while still maintaining optimal service levels. Finds the right balance in order to execute the high priority jobs with routine maintenance jobs – making certain that the low priority work still gets done, while ensuring operations efficiency.

Workforce management software.

Workforce management software is designed with the specific challenges of field service resource capacity planning in mind. As a result, it helps service organizations create effective capacity plans and lays the groundwork for proper shift planning, Customer interaction management. It provides service organizations with a number of self-service and automated features designed to enable you to provide top-notch service to your customers while still keeping an eye on your bottom line. Used in conjunction with our optimized scheduling solution, location-based services and mobile offering.

Location based services.

Location based services (LBS) open up a world of opportunities for the savvy service organization, especially when integrated with service optimization technology. Optimized service organizations are able to move beyond the basics of location technology, to employ the information in new, more actionable ways. It takes the real-time location of field resources and provides better decision making such as scheduling and optimization services, early warnings on late arrivals and other related scheduling decisions.

Stock Management

Stock management helps primarily in specifying the shape and percentage of stocked goods. It is required at different locations within a facility or within many locations of a supply network.It also involves systems and processes that identify inventory requirements, set targets, provide replenishment techniques, report actual and projected inventory status and handle all functions related to the tracking and management of material. This would include the monitoring of material moved into and out of stockroom locations and the reconciling of the inventory balances.

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